Technology Value Matters.
I help leaders and SaaS innovators turn IT investments into measurable business value through smarter user adoption.
Subscribe to My Newsletter, "The Technology Value Accelerator" for practical tips, stories, and strategies you can use to make your tech deliver real business results.
Here’s the truth: launching a system on time and on budget isn’t enough.
Real ROI only happens when people actually use it in ways that drive the business forward. That’s where most organizations stumble—and where I come in.
It turns out that getting IT systems live, on-time and on-budget, is the easy part. Getting people to use the technology effectively and achieving clear, measurable, and sustainable positive business impact is the hard part.
In my 30 years working to deliver IT success, I have found several common truths:
- On average, 70% of IT system implementations fail to deliver their expected benefits and ROI.
- Only 15-20% of a system functionality is effectively adopted.
- Driving and sustaining effective user adoption is on the critical path to IT success, and yet it is typically the biggest cause of failure.
- Most organizations lack the skills, experience, and methods necessary to deliver effective user adoption and maximize ROI on their IT investments.
- C-suite leaders get blamed when IT systems fail to deliver the expected benefits!
It doesn't have to be this way!
Through my experience working hands-on with numerous small, medium, and Fortune 500 organizations, I have learned the skills and approaches that work.
I have helped numerous clients:
- Increase effective user adoption of IT systems, resulting in a 4x - 20x increase in the ROI of their IT Investments.
- Develop enterprise wide organizational change and user adoption programs to support new IT system launches
- Sustain effective user adoption and ROI to meet evolving needs and new system functionality.
- Turn around failed IT implementations to deliver the adoption and business results organizations require.
The Technology Value Accelerator
Straight talk on how to make your tech actually pay off.
Subscribe Today
Technology value matters. Too many organizations spend millions on new systems that go underused, leaving executives frustrated and customers underwhelmed.
Every week, I share practical tips, proven strategies, and real-world stories to help you bridge the gap between technology and results.
Whether you’re a C-suite leader driving digital transformation or a SaaS vendor helping customers succeed, this newsletter gives you actionable steps to unlock adoption, boost ROI, and create lasting value from your technology investments.
Meet Jason Whitehead
I’ve spent 30 years helping organizations and SaaS vendors get real results from their technology. Along the way, I’ve seen the same truth again and again: technology only creates value when people actually use it. That’s why I’ve made it my mission to help leaders unlock adoption and turn IT systems into business success stories.
This includes developing comprehensive plans for introducing new technologies within organizations, maintaining effective user adoption year over year, and turning around failed IT implementations.
I have a proven track record of working with a variety of enterprise IT systems, such as Customer Relationship Management (CRM) software, Human Resources Information Systems (HRIS) platforms, procurement systems, and custom IT solutions.
I provide a variety of thought leadership in the field user adoption, change management and customer success. I am co-founder of Success Chain, a training and consulting company focused on ensuring IT systems are used in a way to deliver maximum value and ROI to your organization.
Maximizing the Value of Your IT Investment:
3 Ways I Can Help
Stay Sharp
The Technology Value Accelerator Newsletter
Weekly insights, strategies, and stories to help leaders and SaaS vendors get measurable business results from their technology investments.
Learn Proven Strategies
eLearning Courses in User Adoption & Customer Success
Practical, on-demand training designed to help your teams drive adoption, boost ROI, and create long-term customer value.
Get Expert Support
Consulting & Coaching through Success Chain
I lead my Success Chain team of coaches and consultants to deliver high-impact programs to increase user adoption and ROI.
My clients love their adoption strategies and results!
“If you are looking to implement new software with a successful implementation, document a process flow, figure out what your requirements are for using a software, create ROIs and deadlines around implementation or learn about where your pain points are with a particular process or software - Jason and Success Chain can absolutely do this.”
Raylene Dufresne
Vice President, Information Technology
“The training and coaching sessions Jason delivered to our CS team were nothing short of exceptional, equipping our Implementation Consultants and Account Managers with the skills to be successful.”
Sri Chellappa
CEO
“Success Chain's course is like a master class on user adoption. These strategies will provide the foundation for not only successful software rollouts, but identifies a game plan for long-term success of a company's software investment.”
Sydnee Lalwani
Graduate Student
“As a Senior Executive, I continue to apply the Success Chain principles to my work - it transcends industries and is always reliably well thought out, practical, and actionable. I start to see things with much more clarity.”
Sydnee Lalwani
Global B2B Customer Success Head
